Ookbuy commits to eliminating any of your worries during international online shopping. To ensure your items can be received smoothly, we will have corresponding processing standards to deal with the items arrive. E-commerce platforms, such as Taobao, may have illegal commercial phenomena, please be aware of shopping on it. The following special circumstances will be seen as you have agreed and prepared for the subsequent operations. If you have any questions about submitting orders, please contact customer service.
1. Sensitive Products
Contain essential oil, care solution, lubricants, batteries, glue, and other sensitive items, to guarantee your delivery, we will take them out for you.
2. The Customs Policy
Items containing brands, large quantities of liquids or powders, goods with electrical components, foods, medicines, and other items may be subject to customs restrictions and carry certain shipping risks. In the event of any consequences arising from the aforementioned risks, Ookbuy is not responsible for customs clearance and does not assume any related legal liabilities.
3. Can't be professionally inspected.
If you buy electric equipment, brand items, tickets, cards, etc., we cannot inspect the items professionally (i.e. quality, authenticity, completeness, etc.). The inspector can only check whether the items' appearance is in sound condition or accessories complete, but can't turn on the equipment to check the quality.
4. Fragile items
Contained ceramics & glass products, irregular shape items (wipers, automatic damper, etc.), items during delivery may cause abrasion, broken, please be cautious to purchase. We guarantee the completeness of the items before delivery, but if such items are damaged during delivery, and logistics have categorized them as fragile, you need to bear the resulting loss caused by the above situation.
5. Customized products
If you submit orders as customized items, we suggest you negotiate with the seller directly so that your requirements would be met. After successful negotiations, you need to provide us with the number, information, or signs of Wangwang chatting with the seller. We can not do a professional inspection of these items, so you need to bear the resulting loss caused by the above situation.
6. Deposit order
Due to the regulation of Taobao sellers, a deposit order cannot be canceled once the order has been placed, and meanwhile, you have to follow up on the seller’s issued information and clear the outstanding balance. Then after that, the items could be delivered. If the outstanding balance cannot be cleared within a certain time, the deposit will not be returned.
7. Sellers with poor credit
We suggest you choose the well-reputed store that has more than three hearts and has paid for the Taobao guarantee. If the seller‘s credit is low, and there is no guarantee paid, there might be bothersome situations, such as false delivery, no delivery, no after-sale service, and no rights protection. You need to bear the resulting loss caused by the above risks.
8. Prohibited Goods and Activities
Our company strictly prohibits the sale or transportation of any counterfeit or fraudulently branded products. We reserve the right to refuse service to any customer attempting to procure such items. All products procured through our service must be genuine, authorized merchandise from the respective brand owners. We will not assist in the acquisition or shipment of any counterfeit goods.
In addition to counterfeit goods, the following items and activities are also prohibited:
a. Alcohol, tobacco products, smoking mixtures, e-cigarettes (and related liquids).
b. Cyberlockers, torrents, file-sharing bases, and UseNet providers.
c. Malware/spyware providers.
d. Spice (K2), synthetic drugs.
e. Modification chips, black boxes (devices used to alter or disable artificial restrictions of computers or entertainment devices).
f. Sale of video/audio/visual/software and other materials subject to copyright without proper agreements with the copyright holders or reseller's license.
g. Medical and dental devices such as condoms, prescription and colored contact lenses, testing kits for HIV, diabetes, pregnancy, implants for body parts, and instruments and machines for hospitals, doctors, and dentists, as these are violations of schemes.
This list is not exhaustive and is subject to change. We reserve the right to refuse service or transaction processing for any items or activities that we deem illegal, unsafe, or in violation of our policies.
If you have any questions regarding prohibited items, please contact our customer service for further clarification. Your cooperation is appreciated in adhering to these guidelines.
9. Product Quality
Please note that our company does not assume any responsibility for the quality, condition, or functionality of the products procured through our service.
The customer is solely responsible for inspecting and verifying the quality of any items ordered prior to final acceptance. We make no warranties, express or implied, regarding the products delivered.
Our role is limited to facilitating the procurement and shipment of the requested items. Any issues related to product quality or performance are to be addressed directly with the original seller or manufacturer.
If your orders have the risks mentioned above, we will acknowledge that you have read and accepted the above terms and conditions. Please be sure to read them carefully. Interpretation rights are reserved by Ookbuy.
